This page covers all of the options to get your watch back up and running.
Force-quit the current app. A specific app is stuck or behaving weirdly, but the watch itself is fine.
Restart (reboot) the watch. The whole watch is stuck or unresponsive.
Reset all watch settings to defaults (recovery mode). You want a clean slate for settings without losing your installed apps, watchfaces, or data.
Factory reset. You want to wipe everything and start over from new.
Start with the option that fits your problem. Factory reset should be the last resort.
Force-quit the current app
If an app on the watch is frozen or misbehaving but the rest of the watch is fine, press and hold the Back button for about a second and a half. The app closes and you go back to the watchface.
Restart (reboot) the watch
If the watch is completely unresponsive (frozen on a screen, not reacting to button presses, not reacting to wrist motion), hold down the Back button for 15 seconds until the watch reboots.
Put your watch into recovery mode
If your watch is frozen and won't reboot you can put it into recovery mode.
On your watch, hold the Back, Up, and Select buttons until you see the QR code screen on your watch.
In the Devices tab in your mobile app, you'll see a button to update your Pebble watch to the newest OS.
Your watch will update normally and will reboot.
Factory reset
A factory reset wipes the watch back to its original out-of-box state. After a factory reset, the watch:
Forgets your paired phone.
Removes installed apps and watchfaces (they'll be reinstalled once you connect to your phone again)
Returns every setting to its default.
Clears health and other locally stored data on the watch.
Your watch must be able to be operated in order to perform a factory reset. You'll want to do this when:
You're giving the watch to someone else.
You want a clean slate for serious troubleshooting and the first options haven't helped.
A Pebble support agent has asked you to.
From the watch
Open Settings on the watch.
Scroll to System → Factory Reset.
The watch asks "Perform factory reset?" and reminds you to also forget the Pebble's Bluetooth connection from your phone afterward.
Press the check button to confirm, or X to cancel.
The watch shows a "Resetting…" message while it wipes itself, then reboots.
After a factory reset
Two things to do after the watch finishes resetting:
Forget the watch's Bluetooth connection on your phone. Go to iPhone or Android Bluetooth settings, find the Pebble watch entry, and forget it.
Pair the watch again in the Pebble app. Once the watch resets, your phone and watch will show the pairing prompt.
Still having problems? Submit a bug report
If you've tried the right kind of reset for your situation and the issue is still there, the next step is to send us a bug report so we can look into it. A bug report is more useful to us than a support email because it includes the technical context we need (recent crash logs, watch state, app version) automatically.
In the Pebble mobile app, go to Settings → Get Help → New Bug Report. Fill in what's going on and submit. The app attaches the relevant device and watch context automatically. Here are some things to include:
When it started (specifically - a time and date). After a firmware update, after installing a particular app, fresh out of the box, and so on.
What you were doing when you were having the problem