For anything your ring or mobile app is doing wrong, an in-app bug report is the fastest path to a fix because the app sends us the technical context (recent logs, recordings, ring state, app version) automatically. We don't have to ask you for any of it.
When submitting bug reports for Index issues always make sure that you're submitting them from the Index section of the Pebble app.
Option 1: Press the bug icon on the top right corner of the main Index page.
Option 2: Click into a specific recording if the bug is about that specific recording.
From the main Index page, press See All >
Press the specific recording / transcription
Press the bug icon on the top of the recording page.
For both options, make sure to describe your issue. Here are some good points to cover so that we have as much information as possible:
What was the issue?
When exactly did the issue occur (e.g. 12:47:27)?
What were you doing when you experienced the issue?
If possible, can you attempt to reproduce the issue using the steps you described?
Upload any pictures/recordings of the issue happening, if you're able to catch it.
You can check the status of past reports under Settings → Phone → Get Help → View My Bug Reports.
What to expect after you contact us
We read every report and email. Our goal to to reply to everyone within 24 hours during the week and by end of day Monday if you've contacted us over the weekend. Please don't message again if it hasn't been 24 hours as that will bump your ticket to be "newer" and may further delay our reply.